The U.S. is on track to be a majority-minority country in 24 years, and healthcare diversity lags dangerously. Outdated approaches and expectations, combined with multi-generational systemic racism, have dramatically worsened health incomes for low-income, non-native English speakers, and people of color, in comparison to their white, higher-income, native English speaking peers. These outcomes are directly contributing to projections of $1 trillion in healthcare spending by 2025.
Medicaid Member Engagement That Works
ConsejoSano is a health equity-focused member engagement company.
ConsejoSano is mission-driven to create a best-in-class experience for our partners, the members they serve, and to reduce health inequities for underserved communities. We deliver a personalized member experience through culturally and linguistically aligned member engagement.
Our platform is built on an architecture of unparalleled member insights: who they are, where they come from, what language they speak, the world they live in. These insights form strategies that optimize member outcomes.
The first outcome we achieve is the foundation of lifelong wellbeing for all members: scheduling and completing an annual wellness visit (AWV).
AWV completion leads to longer pathways including:
- social need surveying and resource matching
- chronic disease management
- help with other care challenges
Our multicultural engagement approach encompasses a collection of unique pathways and curated content to help members access primary care while respecting their cultural values.
We connect with members:
- Using technology that works for them: their cell phones
- in a way that meets them where they’re at: texting
- providing knowledgeable, compassionate, and culturally aligned responses from real humans- in 30+ languages